FAQ
​Do you deliver to my area? Is there a delivery fee?
Can I pick up the items myself to avoid the delivery fee?
Do you deliver to areas with difficult access sites?
The majority of our current party rental inventory and rental rates can be found on our website here: Party Rentals. If you still have questions about items, feel free to reach out!
Do you deliver to my area? Is there a delivery fee?
We deliver party and event rentals to all of Los Angeles, CA and most areas within 40 miles of Downtown Los Angeles within Los Angeles County. Delivery/Pickup fees do not include set up or tear down of any rental items.
Our current Delivery/Pickup Fee is below:​
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0-10 miles:
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20 miles:
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30 miles or more:
$30.00 - $60.00
$60.00 - $10.00
$100.00+
​Can I pick up the items myself to avoid the delivery fee?
Yes, pickups for small orders are acceptable! A minimal self-pickup fee may apply. Please contact us to discuss your order and pickup needs.
Do you deliver to areas with difficult access sites?
Please notify us of any of these or other potential areas of difficult access. ​
It may also be helpful to provide your delivery address for our team to view the event location and possibly conduct a site visit. This will help us provide delivery fee assessment, if required.
Cities we Serve:
Altadena
Arcadia
Bel Air
Beverly Hills
Brentwood & Westwood
Burbank
Calabasas
Canoga Park
Carson
Cheviot Hills
​Cerritos
Culver City
​Downey
Echo Park
El Segundo
Encino
Gardena
Glendale
Glendora
​Hawthorne
​Hermosa Beach
Hidden Hills
Hollywood​
La Canada Flintridge
La Crescenta Montrose
Lakewood
Lake Balboa
Lomita
Long Beach
Los Feliz
​Malibu
Manhattan Beach
Mar Vista
Marina del Rey
Montebello
North Hollywood
Pacific Palisades
Palms
​Pasadena
Rancho Palos Verdes
Redondo Beach
Reseda
Rolling Hills
Santa Monica
Sherman Oaks
Sierra Madre
South Bay
Studio City
Tarzana
Toluca Lake
Topanga
Torrance
Van Nuys
​Venice Beach
Westchester
West Hollywood
West Los Angeles
West Hills
​Do you deliver to parks/public properties?
Yes, we can deliver to parks and other public properties if no restrictions apply. Some Los Angeles County parks and public spaces have a list of authorized vendors from which you can rent a tent/bounce house and others do not. You must contact the officials for the park of your choice to see if they have any such vendor list. You must also notify park officials ahead of time and obtain any required permits prior to submitting your order request. If you would like to rent a bounce house or other item that requires electricity at a park, you must obtain the required permits (if any) for the park of your choice. If there are no sources of electricity available to you at the park, you must rent a generator from us. If you own a generator and would like to use it with our equipment, please contact us ahead of time to make sure it is compatible with our equipment.
There are so many factors to consider when choosing the correct size tent. The first thing to consider is how much space you have available. Pole tents require an additional several feet on each side of the tent for proper installation, so you’ll need to account for additional space when measuring. Our staff is happy to assist with this prior to reservation to ensure that installation will go smoothly!
Important questions to consider include what needs to fit beneath the tent?
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Do you envision your tent holding a dance floor?
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Will you need food buffet tables, or room for a bar?
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What about tables for cake and desserts, gifts, or a DJ?
There’s certainly a lot to consider! We’re happy to discuss your layout with you and help you choose a tent size that will allow ample space for guest comfort, while also taking the flow of the event into consideration.
How do the tents get installed?
Tents are installed by our staff. Installation typically happens the day before the event date. We can accommodate if your venue requires a different timeline i.e. same day installation or earlier installation. If delivered the day before the event date, you will not be charged an additional day of rentals but will have the added convenience to set up and decorate as needed. Some factors, including weather, will determine which day your tent is installed.
On the week of your event, we will be able to provide a coordinate a time frame, so you’ll know when to expect us. Our crew will need 30 minutes to a few hours at the site depending on the order size. This time is required to install the tent, assist with tables/chairs, and provide any additional services that you may have requested. Because the tents are extremely heavy, our team will need to park as close to the installation site as possible. If you know that our truck won't be able to unload directly next to the installation site, we ask that you give us notice as early as possible so that arrangements can be made to accommodate you.
Tents are generally taken down the day after the event date. Weather can also play a role in removal dates.
How do the inflatables get installed?
All inflatable rentals are delivered and set up for you and are not to be moved from the area in which they are set up by the delivery person(s).
Which payment methods do you accept?
We accept Cash, Zelle, Venmo, and the following bank-issued Credit Cards: Visa, MasterCard, Discover and American Express.
We DO NOT accept: Checks, Gift or Prepaid cards with or without the above logos. All cards used for payment must be bank-issued to the "Renter".
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All orders require a minimum $100.00 subtotal (items only). If you do not meet the minimum but would still like to rent from us, this may be waived or a rental minimum can be added to your order to meet this requirement. Contact us for assistance.
Which is the Cancelation Policy?
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Your event is fully refundable any time prior to 48 hours before your original scheduled delivery date.
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Your event is 50% refundable within 48 hours of your original scheduled delivery date.
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All items are assessed with careful consideration of their quality upon delivery. We strive to only provide the best quality items - kept in great condition - to our customers. Please help us keep them that way! ​
Any damage​ to items caused by the renter will be incurred by the renter. This includes:
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Stains - Wine, bleach, etc. causing irreparable stain damage - mostly applicable to linens.
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Burns - Cigarette burns to chairs, linens, etc., propane heater burns on tents, and other irreparable burn damage.
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Water Damage - Chairs, party games, linens, etc. that are damaged by water. This can be rain, sprinklers, and all other sources causing water damage. Other Damage - All other damage to rented items.
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The damage policy includes any intentional, malicious, or egregious damage to any of the rented items.
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Damage inspection is subject to comparison of condition upon delivery. This limits damage charges only to damages incurred during rental duration. ​​
Note - Damages are rare and are not incurred for normal wear and tear during use.
​What do I do if a rental malfunctions?
Although it is not common for one of our products to malfunction during a rental, we ask that you call us immediately (818-808-5581) if any malfunction occurs. If we cannot help you over the phone, we will arrive to your location as soon as possible to help you with the item or to provide an adequate replacement.​
How long can I keep the rentals?
You can keep the rentals for the entire rental period on the Rental Agreement you sign. The rental period on the Rental Agreement is assigned based on your choices on order placement and our schedule of paid Deliveries & Returns. Most customers choose "Same Day Return" rentals which means that the Rentals will be returned and picked up on the Same Day that they were delivered.
If you would like to extend your order, this can also be accommodated based on item availability.